This Privacy Policy explains how Pristine Spaces handles personal data in connection with its website and move-in and move-out cleaning services in Japan.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion, or restriction of certain processing. You may also object to processing in some circumstances or withdraw consent where processing is based on consent.
To protect privacy, we may ask for information needed to confirm your identity before acting on a request. If a request cannot be fully granted, we will explain the reason where required by law.
We keep personal data only for as long as needed to handle inquiries, prepare quotes, manage bookings, complete services, maintain business records, or meet legal and accounting obligations. When data is no longer needed, we delete it or anonymize it within a reasonable period.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in effect is the one posted at the time of your visit or submission.
We may collect name, contact details, property and access information, service preferences, appointment details, payment-related records, and any photographs or notes you choose to provide for scope review. We may also process correspondence and basic technical data related to website use.
We receive personal data when you submit an inquiry, request a quote, arrange an appointment, share property condition details, or communicate with us by phone, email, or contact form. Some technical data is generated automatically when the website is used, such as device and browser information, log data, and cookie-related identifiers.
Our website may use essential cookies for basic operation, preference cookies to remember settings, and analytics cookies to understand site performance and usage patterns. Cookie data is used in a limited way and is not intended to identify you unless combined with other information you provide.
You may manage cookies through your browser or device settings and, where available, through on-site preference tools. Blocking some cookies may affect site functionality or the ability to remember your preferences.
We use personal data to respond to inquiries, review property scope, prepare custom quotes, confirm appointments and access details, carry out cleaning services, coordinate handover timing, process payments, maintain records, improve website performance, and comply with legal obligations.
We may share personal data with vendors that support website hosting, communications, scheduling, payment processing, recordkeeping, or similar operational functions. These parties are expected to handle data under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with applicable law, court orders, lawful requests, or to protect our rights, users, or operations. Any disclosure is limited to what is reasonably necessary for the stated purpose.
